I caught a bit of the Selectmen Meeting last night on the tube, yeah my two tv sets are tubes. They had to speak to the policy of using Town vehicles for personal use. A policy change like this always is interesting to me. They never speak as to why they are changing the policy. It’s not like we have a huge fleet of vehicles to manage. Somebody must have got bagged with a car while engaged in personal business. They are not changing the policy, they are establishing a policy because there was none.
Have you ever noticed the banners on an industrial building ‘ISO Certified” ? Ever wonder what that means? I have worked for many firms that were certified or were working towards such certification. It can be a grueling process to codify all your processes. Literally write down everything that you do , establish a procedure for each function.
The benefit is that when Judy gets canned her replacement does not require the ball peen hammer that Judy took with her. That has huge benefits for the business and it’s product. Hammer? Yea, Judy found the cover didn’t line up so good as the widget screamed by on it’s way to the cardboard box. So, about 20 years ago she brought a ball peen hammer from home. She would give every widget a tap with this hammer and the cover would align and snap into place. Judy never thought to tell anyone about that hammer. It is commonly referred to also as “tribal knowledge”. In this case Judy was a tribe of one.
It should not matter that Judy , or Bill find another career. The procedure for example of calculating water bills should be in a binder, not 4 sheets of paper taped to a wall.
ISO has a complete package for Government as well as Industry.
http://www.iso.org/iso/home.htm
Fritz Weatherbee, we love him don’t we? So folksy. Quintessential NH. Did you all catch George Olson’s letter to the editor concerning the phone at Town Hall?. I really liked his signature. He added his tenure as Town Manager.I hope that wasn’t an attempt to impress,but rather to inform.
Mike
The Exeter Town Crier 